Cancellation policy

The Cirque Coffee Subscription Program allows you to receive your favorite coffees automatically at the frequency and quantity you choose. Subscriptions are designed to ensure you always have fresh coffee on hand without having to reorder manually.

When you create a subscription, you choose your coffee, grind type, bag size, quantity, and delivery frequency. Available intervals include weekly, biweekly, monthly, and other options shown at checkout.

Subscriptions are available only for selected products. Some coffees or limited releases may be exclusive to subscribers.

Each active subscription renews automatically based on your selected schedule. You will be charged on your renewal date and receive an email notification confirming the upcoming order.

All subscription orders include a 10 percent recurring discount, applied automatically at checkout. Cirque Coffee may update or discontinue subscription discounts or eligibility at any time.

While we make every effort to keep subscription coffees in stock, seasonal harvests and availability from origin may cause rotations or temporary substitutions. If your subscribed coffee becomes unavailable, you will receive a notification and replacement options.

Your subscription remains active until you modify or cancel it. You can update your selections, quantities, or frequency at any time through your Cirque Coffee account.

By subscribing, you agree to recurring billing under the terms of this policy.

2. Eligibility and Account Requirements

To start a subscription, you must have:

  • A valid customer account

  • An accepted payment method

  • A deliverable shipping address

You are responsible for maintaining accurate billing, shipping, and contact information in your account.

3. Billing and Renewals

Your payment method is charged automatically on your renewal date. Renewals follow the delivery frequency you selected.

All payments are processed securely through Shopify and Shop Pay. Cirque Coffee does not store your full payment information.

Before each renewal, you will receive an email notification three days in advance. This message confirms your upcoming charge and shipment details, giving you time to make changes if needed.

You will also receive notifications for:

  • Subscription creation confirmation

  • Failed or expired payments

  • Payment verification requests

  • Product availability changes

If a renewal payment fails, the system will retry automatically. After multiple failed attempts, your subscription will pause until you update your payment method.

4. Managing Your Subscription

You can manage your subscription anytime through your Cirque Coffee account. You can:

  • Change your delivery frequency

  • Update quantities

  • Add or remove products

  • Skip an upcoming order

  • Cancel before your next renewal date

Subscriptions cannot be paused. You may cancel and restart at any time.

All updates must be completed before your next renewal date. Once an order is billed, it proceeds to shipment.

5. Shipping and Delivery

All subscription orders are fulfilled and shipped from our Tulsa facility under our standard schedule. Orders typically ship within one to three business days after payment confirmation.

Shipping rates are calculated at checkout based on the selected carrier. Delivery times vary by location. Once a package has been handed to the carrier, Cirque Coffee is not responsible for transit delays or delivery routes.

Tracking information is provided with every order.

If a shipment is delayed, lost, or damaged, please contact the carrier first. If the issue remains unresolved, contact us and we will assist you with tracking or a claim.

Incorrect or incomplete addresses may cause delivery delays or returned shipments. Cirque Coffee is not responsible for delays caused by inaccurate address information.

For more details, see our Shipping Policy.

6. Product Availability and Substitutions

If a subscribed coffee becomes temporarily unavailable, we will notify you. Cirque Coffee will make every reasonable effort to restock or offer a similar alternative.
If a product is permanently discontinued, your subscription may be adjusted or canceled.

7. Price and Product Changes

Product prices, packaging, and availability may change over time. Continued participation in a subscription after receiving notice of such changes constitutes acceptance of those updates.

8. Cancellations and Refunds

You may cancel your subscription at any time before your next renewal date.

Orders that have already been billed or shipped are not eligible for cancellation or refund.

To cancel, log in to your Cirque Coffee account and complete the cancellation process. You will receive confirmation once cancellation is finalized.

9. Failed Payments

If your payment fails, Shopify Subscriptions will retry automatically. If unsuccessful after multiple attempts, your subscription will pause until your payment information is updated.

Repeated failed payments or unverified transactions may result in permanent cancellation of your subscription.

10. Updating Address and Payment Information

You are responsible for keeping your address and payment details up to date.
Changes must be made before your renewal date to apply to your next shipment.

11. Customer Feedback

We value your feedback and take cancellation reasons seriously. Common reasons include:

  • Having enough coffee for now

  • Reducing caffeine intake

  • Budget adjustments

  • Buying in person

  • Delivery or service issues

If you cancel because of an issue, please contact us so we can make it right.

12. Data Privacy and Security

Cirque Coffee protects your data and privacy through secure systems and encryption. Our subscriptions are powered by Shopify Subscriptions, which complies with the GDPR, CCPA, and other data protection laws.

All data is transmitted using SSL encryption and stored on secure servers.
Payment details are handled by Shopify and Shop Pay, both PCI-DSS Level 1 certified (the highest security standard).

Cirque Coffee only accesses the information required to prepare, process, and deliver your orders. We never sell or rent personal information.

13. Termination by Cirque Coffee

Cirque Coffee may terminate a subscription for:

  • Repeated failed payments

  • Fraudulent activity

  • Abuse of discounts or promotions

  • Violation of this policy

14. Governing Law

This policy is governed by the laws of the State of Oklahoma, United States.

15. Contact Information

For any subscription-related questions or assistance, contact:

Cirque Coffee Roasters
1229 E Admiral Blvd
Tulsa, OK 74120
📧 info@cirquecoffee.com
Business Hours: Monday to Friday, 9 a.m. – 5 p.m. (Central Time)

16. Policy Updates

Cirque Coffee may update this Subscription Policy at any time. All changes will appear on this page with the latest effective date. Continued use of your subscription after updates means you accept the revised terms.