Refund policy
At Cirque, we handle every return or refund request individually with the goal of making our customers happy. We stand behind our coffee and want every customer to be satisfied with their purchase. As a small business, we’ll always do our best to find a solution that works for you.
COFFEE
Due to its perishable nature, we do not accept returns on coffee. However, if you are not fully satisfied with your purchase, please contact us within 30 days of your order date. We can offer a replacement or a refund to ensure you’re happy with your experience.
NON-COFFEE MERCHANDISE AND BREW GEAR
We want you to love your Cirque gear. If you wish to return or exchange non-coffee merchandise, contact us within 30 days of your purchase. Returned items must be unused, in their original packaging, and include all components.
If your brew gear experiences functional issues after 30 days, please contact the manufacturer directly for warranty assistance.
ONLINE ORDER ISSUES
Wrong Shipping Address
If you entered an incorrect address, we are happy to replace your order. However, customers are responsible for the shipping cost of the replacement package.
Missing Items
If an item is missing from your order, please contact us as soon as possible. We’ll send the missing item promptly.
Eligibility Summary
| Item Type | Return Accepted | Timeframe | Who Covers Shipping |
|---|---|---|---|
| Coffee | No (perishable) | N/A | N/A |
| Non-Coffee Merchandise & Brew Gear | Yes | Within 30 days | Customer |
| Wrong Address Orders | Replacement available | ASAP | Customer |
| Missing or Damaged Items | Yes | Within 30 days | Cirque |
REFUNDS
Approved refunds will be processed to your original payment method within 5–7 business days after confirmation.
CONTACT US
For returns, replacements, or order issues, reach out to us at info@cirquecoffee.com or through our Contact Form on cirquecoffee.com. Please include your order number and a brief description of the issue to help us assist you quickly.